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Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.

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  • Microsoft Customer Care Framework (CCF) was a desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
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  • Microsoft Customer Care Framework
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computing platform
developer
genre
latest release date
latest release version
  • 2009 SP 1
license
status
  • Discontinued
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