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Live support software (also called live chat, live help) is a popular term for online chat applications designed specifically to provide online assistance to users of a website. Such software is used to provide instant help to visitors on a website. Live chat is mainly used for text based communication, however software providers bundle services like voice, video, helpdesk, CRM systems along with text chat.

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  • Live support software (also called live chat, live help) is a popular term for online chat applications designed specifically to provide online assistance to users of a website. Such software is used to provide instant help to visitors on a website. Live chat is mainly used for text based communication, however software providers bundle services like voice, video, helpdesk, CRM systems along with text chat.
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