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Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. The practice of service assurance enables CSPs to identify faults in the network and resolve these issues in a timely manner so as to minimize service downtime.

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  • Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experience. The practice of service assurance enables CSPs to identify faults in the network and resolve these issues in a timely manner so as to minimize service downtime.
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