The Balanced Scorecard (BSC) is a strategy performance management tool - a semi-standard structured report, supported by design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.The critical characteristics that define a balanced scorecard are: its focus on the strategic agenda of the organization concerned the selection of a small number of data items to monitor a mix of financial and non-financial data items.↑ ↑