{ "items" : [
    { "id" : "http://dbpedia.org/resource/Customer_intelligence"
      "properties" : {
        "http://www.w3.org/2000/01/rdf-schema#comment" : [ "Customer intelligence (CI) is the process of gathering and analyzing information regarding customers; their details and their activities, in order to build deeper and more effective customer relationships and improve strategic decision making."] } } }
